PRICING
Flexible, transparent price plans
Our platform was designed from day one to give you options. Our pricing is no different.
Find your perfect package
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ESSENTIALS¹
The core package. All the tools your hybrid contact center needs to deliver exceptional customer experiences, improve agent efficiency, and give your supervisors superpowers.
- Powerful inbound and outbound capabilities in one channel
- Best-in-class automations and APIs (for all the tasks and touchpoints you could possibly desire)
- Real-time dashboards and reporting
From
Per user
$99/mo
ESSENTIALS
All features
Includes Your choice of channel (voice or one digital)
Blended inbound/outbound
Quarterback, progressive, predictive dialing
Robust list & campaign management
Built-in robotic process automation
Dynamic scripting w/ next best actions
Dial-by-name auto attendant
Voice & digital customer surveys
Proactive outbound notifications
Real-time dashboards & reporting
Voicemail drop & ACD voicemail
Company directory with queue, agent, topic chat
Simple bots
Full API access
Complete workflow engine
Intelligent and skills-based routing
QM voice recording
Unified history & mini CRM
Web and ACD callback
PCI DSS, HIPAA, GDPR certifications
PROFESSIONAL¹
The complete voice and digital package. Delight customers – however, wherever and whenever they choose to contact you. Optimize agent performance and quality management with enhanced supervisor support.
- Customer journey context and history at every step
- Simply drop in advanced AI whenever you need it
- Industry-leading voice quality (wherever agents are)
From
Per user
$119/mo
PROFESSIONAL
All features
Everything in Essentials, Plus...
Omnichannel (includes all: voice, SMS², chat, email, social³, messaging, web forms)
Single screen recording
Advanced bots4
Geographic disaster recovery
Secure payment agent assist (PCI payments)5
Remote telephony edge server connect6
Digital supervision & agent screen share
PREMIUM¹
The ultimate package. Gain insights into every single interaction, and the larger trends affecting your operations. Discover hidden yet transformational patterns to accelerate your business, further delight customers, and forge new efficiencies.
- Workforce management
- Optimized workflows
- CX analytics
From
Per user
$139/mo
PREMIUM
All features
Everything in Professional, Plus...
Workforce management
CX analytics
Multiscreen recording
ESSENTIALS¹
The core package. All the tools your hybrid contact center needs to deliver exceptional customer experiences, improve agent efficiency, and give your supervisors superpowers.
- Powerful inbound and outbound capabilities in one channel
- Best-in-class automations and APIs (for all the asks and touchpoints you could possibly desire)
- Real-time dashboards and reporting
From
$0.0150/min
ESSENTIALS
All features
Includes Your choice of channel (voice or one digital)
Blended inbound/outbound
Quarterback, progressive, predictive dialing
Robust list & campaign management
Built-in robotic process automation
Dynamic scripting w/ next best actions
Dial-by-name auto attendant
Voice & digital customer surveys
Proactive outbound notifications
Real-time dashboards & reporting
Voicemail drop & ACD voicemail
Company directory with queue, agent, topic chat
Simple bots
Full API access
Complete workflow engine
Intelligent and skills-based routing
QM voice recording
Unified history & mini CRM
Web and ACD callback
PCI DSS, HIPAA, GDPR certification
PROFESSIONAL¹
The complete voice and digital package. Delight customers – however, wherever and whenever they choose to contact you. Optimize agent performance and quality management with enhanced supervisor support.
- Customer journey context and history at every step
- Simply drop in advanced AI whenever you need it
- Industry-leading voice quality (wherever agents are)
From
$0.0180/min
PROFESSIONAL
All features
Everything in Essentials, Plus...
Omnichannel (includes all: voice, SMS, chat, email, social³, messaging, web forms)
Single screen recording
Advanced bots4
Geographic disaster recovery
Secure payment agent assist (PCI payments)5
Remote telephony edge server connect6
Digital supervision & agent screen share
PREMIUM¹
The ultimate package. Gain insights into every single interaction, and the larger trends affecting your operations. Discover hidden yet transformational patterns to accelerate your business, further delight customers, and forge new efficiencies.
- Workforce management
- Optimized workflows
- CX analytics
From
$0.0212/min
PREMIUM
All features
Everything in Professional, Plus...
Workforce management
CX analytics
Multiscreen recording
ESSENTIALS¹
The core package. All the tools your hybrid contact center needs to deliver exceptional customer experiences, improve agent efficiency, and give your supervisors superpowers.
- Powerful inbound and outbound capabilities in one channel
- Best-in-class automations and APIs (for all the asks and touchpoints you could possibly desire)
- Real-time dashboards and reporting
From
$149/mo
ESSENTIALS
All features
Includes Your choice of channel (voice or one digital)
Blended inbound/outbound
Quarterback, progressive, predictive dialing
Robust list & campaign management
Built-in robotic process automation
Dynamic scripting w/ next best actions
Dial-by-name auto attendant
Voice & digital customer surveys
Proactive outbound notifications
Real-time dashboards & reporting
Voicemail drop & ACD voicemail
Company directory with queue, agent, topic chat
Simple bots
Full API access
Complete workflow engine
Intelligent and skills-based routing
QM voice recording
Unified history & mini CRM
Web and ACD callback
PCI DSS, HIPAA, GDPR certification
PROFESSIONAL¹
The complete voice and digital package. Delight customers – however, wherever and whenever they choose to contact you. Optimize agent performance and quality management with enhanced supervisor support.
- Customer journey context and history at every step
- Simply drop in advanced AI whenever you need it
- Industry-leading voice quality (wherever agents are)
From
$179/mo
PROFESSIONAL
All features
Everything in Essentials, Plus...
Omnichannel (includes all: voice, SMS², chat, email, social³, messaging, web forms)
Single screen recording
Advanced bots4
Geographic disaster recovery
Secure payment agent assist (PCI payments)5
Remote telephony edge server connect6
Digital supervision & agent screen share
PREMIUM¹
The ultimate package. Gain insights into every single interaction, and the larger trends affecting your operations. Discover hidden yet transformational patterns to accelerate your business, further delight customers, and forge new efficiencies.
- Workforce management
- Optimized workflows
- CX analytics
From
$209/mo
PREMIUM
All features
Everything in Professional, Plus...
Workforce management
CX analytics
Multiscreen recording
- User fees are for platform access only and do not include carriage, messaging fees, AI add-ons, complex bots, or other additional charges. All pricing in USD.
- See SMS fee schedule for message segment rates and additional fees.
- Facebook & Twitter (no firehose) live business page post / feed views. For WhatsApp, see Supplemental Price Book.
- See Supplemental Price Book for detailed information. Additional usage rates apply and are determined by use case. Professional services rates apply for configuration, testing, maintenance, and and updates.
- Third-party payment gateway fees not included.
- Additional fees apply.
No two businesses are the same
Which is why our platform can be flexed in various ways to create your ideal fit. That goes for our prices too. So don’t hesitate to get in touch.
All the features you could want, to deploy Thrio whatever way you need
Deploy Thrio as your complete solution, or overlay onto your existing environments with our technology powering it all behind the scenes.
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Thrio Voice
Ensure every customer feels heard with inbound and outbound voice, call transcription intelligent routing, campaign management, sentiment analysis, scheduled callbacks and real-time call analytics as standard.
Thrio Digital
Deliver true end-to-end omnichannel, multi-experience communications that cover voice, SMS, chat, email and social interactions.
Thrio Native Process Automation
Our unified routing engine intelligently automates tasks and processes to create optimal business efficiency and ultimate customer satisfaction.

Why Thrio?
Genuinely better customer experiences. Happier agents. Supervisors with superpowers. Hearing us say ‘yes’ when you ask: ‘can Thrio deliver what we hope it can?’ A platform that’s also a partner in your success.
100%
REST API coverage
Access every function our platform can perform, programmatically.
130+
Automation actions
Let Thrio do more, so your team can focus on what really matters: better CX and more sales, with less busywork for agents.
Frequently asked questions
It’s simple: our architecture, our approach to automation and our hybrid CCaaS/CPaaS platform. We can help you deliver exceptional CX with best-in-class automation. We do that with a fully flexible platform that works for you, rather than you making your business fit your contact center provider’s mold. And all of it runs on our leading infrastructure, built with security and compliance in mind at every step.
We’re proud to count enterprises of all sizes in our customer base, from household names to small operations. Some of the biggest global names in travel/hospitality, retail, finance, healthcare, consumer electronics, BPOs, and systems integrators rely on Thrio to power their critical contact center operations. And every customer, regardless of size, gets the best of our platform and our support/service. When you win, we win. We’re here to back you every step of the way.
Yes. And we go a step beyond omnichannel, championing journey orchestration to unite interactions past and present. That way your agents and business can access a holistic view of a customer’s engagement with your brand.
Yes. Our pricing is flexible, and we have consumption-based models to make sure you pay for what you need. We’re even happy to help you figure out which price model makes the most sense for you – and proves the most cost-effective – whether that’s a predictable monthly rate, consumption-based, or concurrent pricing.
Ready to try our award-winning CCaaS platform?
Whether you have a bunch of questions, or want to see Thrio in action, get in touch and we’ll be more than happy to help.