Cloud-native. AI-powered. People-centered. Hassle free. 

• Thrio integrates with a vast array of third-party platforms. Seamlessly.
• There’s no disturbed work or maintenance downtime (yes, you read that right). We aim to maximize business continuity, with disaster recovery in record time.
• It reduces the need for (and cost of) multiple vendors, licences, systems integrations and maintenance plans.
• Locate your data where you need it, for compliance or regulatory purposes. And with our PCI DSS, HIPAA, and HITRUST certifications, you can be confident it’s secure and protected.

No more hassle. No more headaches. Skyrocketed efficiency

• Thrio lets customers contact you wherever they are, however they choose. Across platforms, messaging services, and time zones. With context and history.
• Simple on the surface, powerful under the hood. Agents get customized scripting for each call, and tailored multi-step follow ups triggered with a single button click. It’s high-touch, attentive, personalized customer care at scale.
• Agents are able to create more authentic connections, and deeper brand loyalty.
• Because our platform is cloud native, you’ll stay ahead of the curve. Thrio brings you continual access to the latest and greatest tech for enabling customer service, satisfaction and sales that delight time and time again.

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Your secret weapon under the hood.

• You can use Thrio exactly how you need. Whether that’s the whole package, white-labelled or overlayed onto your already existing tech investments.
• You can easily deploy agents on behalf of multiple customers while protecting each client company’s data.
• Time-to-market is rapid. Very rapid. And while we set up behind the scenes, it’s business as usual for you.
• Our incredibly sophisticated technology powers pretty impressive automations. Drastically improving the efficiency of processes while saving time, resources and budget.
• And thanks to AI and our native process automation, agents are more productive – and happier too.
• Our clients are future-proofed. Because we’re cloud native, they have continual access to the very latest third-party platforms for AI and other add-ons, without having to continually overhaul (or cobble together) old systems.

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Championing and empowering people, not replacing them

• Our AI and automation technologies speed up the laborious and automate the tedious. So agents no longer have to spend time on dull, repetitive tasks.
• Instead, they’re free to do what they do best…be human. To identify nuance, listen, empathize and relate to customers, in order to better problem solve.
• Agents are always given the right information at the right time (in real time), on the same screen they’re working on – so conversations are smooth, friction free, and natural.
• Although extremely complex under the hood, our product is a joy to drive. We’ve simplified the agent experience, so our interface is extremely easy and intuitive to use, upgrade and integrate.

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Our tech doesn’t suck the soul out of communication

• Customers can communicate with brands whenever they need, wherever they are, however they choose. Across the platforms, messaging services, and time zones that suit them best.
• Agents have rich context and case history right in front of them, so customers always know where they stand and can easily pick up where they left off. No more confusion, waiting times, or repeating themselves.
• Customers no longer feel like a small number on a long list. Thrio automates complex and repetitive tasks, freeing agents to do what they do best – listen, empathize and relate. Which means quicker resolutions or more meaningful connections for them; increased sales and higher retention for you.

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