CCaaS: Thrio's Vision

The Thrio team has driven major progress in the contact center infrastructure software space for decades. With Thrio, we have a vision for how customers, agents, and companies can connect and how the software that powers those interactions can enhance the experience for all parties. Below, we articulate several domains in which we seek to realize this vision.

CUSTOMER

  • My vendors know me and my story
  • My vendors know when I need help versus when I can help myself
  • My problems get solved with much less work
  • My vendors reach out to me the way I prefer
  • I get work/tasks done when I want to

ENTERPRISE

  • Show customers how they are truly valued
  • Agents get better all the time and  want to stay forever
  • Offer agents the info they need before they know they need it
  • Only pay for what I use
  • Deploy a product that gets better all the time with no more CapEx

TECHNOLOGY

  • Universal access to data – coming in and out – without complex code
  • Rapid deployments that scale effortlessly
  • Business continuity like never before
  • Swappable, transparent tech
  • Truly accessible AI with no barriers to entry

We welcome the opportunity to talk further about our vision for a transformed customer and agent experience. Each element of this vision maps onto specifics features, capabilities, and technologies within Thrio.

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