Generative AI: cutting through the noise

It’s no surprise that artificial intelligence (AI) is all over the news. It seems at times like every publication has think pieces, listicles, and breathless coverage of new developments in generative AI that promise to change everything. Some take a doom-and-gloom approach, predicting the end of certain job functions, or promising less work for employees who keep their use of AI secret. In the customer experience (CX) space, some executives think that AI can solve all their business issues. At the same time, contact center as a service (CCaaS) vendors have made a range of promises about new generative AI capabilities without offering thought leadership or expert guidance.

It can be overwhelming to understand what’s real and what’s hype. It can seem like AI is the answer to everything, or a distraction. You may feel like you’re missing the boat, or that all of this is a flash in the pan. We understand how complex this can feel.

Thrio can help with all of this. We want to cut through the noise and help you understand several key things.

  • First, what the real, legitimate use cases are that this next generation of artificial intelligence enables.
  • Next, we’ll explore the Thrio team’s deep expertise in this domain.
  • After that, we’ll look at how next-generation AI can transform work for agents, supervisors, and business unit leaders.
  • Then, we’ll look at what Thrio is doing today with next-generation AI and explore our roadmap for new capabilities. Finally, we’ll highlight a few areas of AI development that Thrio is watching closely as the industry matures. 

We’ll explore all of these topics over a series of posts over the coming weeks. We hope you’ll follow along with us as the series continues. And if there are topics, questions, and other areas you’d like us to cover, please let us know. As always, we strive to be trusted advisors to our customers, partners, prospects, and the market at large. 

So, where to begin? Keep an eye out next week for a look at Thrio’s overall perspective on next-generation AI. 

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