Why to Leverage Artificial Intelligence For Agent First Automation
10/24/2021
Wonder how you should proceed with an agent-facing automation strategy? We discuss our recommendations here.
October 2021
Why the Omnichannel Experience is Not Just Digital
10/16/2021
Why is voice still so essential in today’s hyper-digital environment? This post walks through voice’s place at the center of customer care.
Context is Everything: A Recent Customer Experience Failure
10/02/2021
How can technology pass cause customer frustration and friction? We explore in this post.