Thrio Launches Global Private Network with Edge Servers

Thrio, Inc., maker of award-winning cloud contact center software, announced today its native switching integration with Subspace, Inc., provider of global private networks. Now, enterprises using Thrio can select Subspace’s optional premium service for private network connections around the world. This provides agents and end customers improved voice quality and application performance up to the last mile. These factors result in smoother interactions and clearer communication, which can in turn improve sales and CSAT scores.

Thrio’s cloud-native contact center application helps enterprises keep their customers at the heart of any communication, simple or complex. But with more real-time services delivered over the public internet, voice quality can suffer and application latency can increase. And since today’s customers expect more from brands, voice quality matters more than ever.

Many enterprises choose the public Internet for voice connections to agents; however, this does not always yield optimal results. For this reason, Subspace offers the world’s first private WebRTC delivery network, eliminating the impact of public internet “weather” that can disrupt traffic. Additionally, with more agents distributed globally and working from home, Subspace helps ensure that agents aren’t frustrated with poor connectivity.

Together, Thrio and Subspace help you:

  • Improve voice quality via reduced latency, packet loss, and jitter
  • Eliminate costly investments in MPLS or SDWAN technology
  • Accessible via over 130 telco, data center, and ISP PoPs worldwide, so your agents benefit no matter where they are
  • See results in real time with rich voice quality analytics
  • Isolate agent connectivity issues quicker down to the last mile

Best of all, this premium offering requires no software to install and no hardware to manage. Subspace is built into Thrio today and ready for deployment. Additionally, Thrio can help make costs predictable with a flat monthly fee for premium private routes for your traffic.

“Consumers want to talk with a human when their needs are complex or emotional. This means that high quality voice interactions are vital for the health of your customer base and agent pool,” said Namir Yedid, VP of Product Strategy at Thrio. “Subspace helps smooth out the inevitable ups and downs of WebRTC on the public internet, and that means better experiences for everyone.”

“We’re proud to partner with Thrio to deliver our premium private routes coupled with their next-generation CCaaS platform,” said Mo Nezarati, President of Product at Subspace. “Thrio’s platform solves long-term issues in the contact center space simply and elegantly, and that’s a perfect match with how Subspace looks at delivering a better, simpler internet to our partners and customers.”

About Thrio, Inc.
For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.

To learn more, please visit http://www.thrio.com.

Thrio Contact: Lance Fried Chief Marketing Officer 858-248-0098 Lance.Fried@Thrio.com

About Subspace
Subspace, launched in 2018, provides real-time application developers and companies with a platform to operate, deploy, and scale their applications. Our groundbreaking global network infrastructure and services platform provides the lowest latency, most reliable and secure real-time performance on a fully controllable network ready for today’s real-time applications. On Subspace, customers see the difference, moving toward a world with instant communications and powerful internet connections. Subspace delivers the experience today’s real-time users around the world deserve. Visit Subspace.com for more information.

Subspace Contact: Davide Petramala VP Global GTM 647-449-2320 dpetramala@subspace.com

Thrio’s CCaaS platform was designed from the ground up to serve the most demanding enterprise deployments. It offers fully containerized deployment, management, scaling, and redundancy with near 100% uptime and no maintenance windows. The platform was built to secure and utilize an active topology that supports business continuity. Its geo-redundant deployments allow customers to move from one hypercloud region to another in a single click, hedging against the increase in service interruptions from public cloud providers. The platform takes advantage of WebRTC and allows agents to log on through mobile devices and accept calls even with limited connectivity options.

According to Nancy Jamison, Industry Director Information and Communication Technologies, “Thrio positions itself as ‘friction-free contact center as a service,’ reflecting the care taken in designing a next-generation platform that focuses on improving agent and customer experiences.”

The platform addresses challenges that legacy CCaaS providers face, such as enterprise-grade scalability and reliability. It is security-centered and HIPAA, HITRUST, PCI DSS, and GDPR certified. Thrio adopts a hands-on, consultative sales approach focused on using its technology to deliver rapid business innovation and drive a positive customer purchase experience. Customers receive a fast return on investment and creative solutions for growth from the first discovery call to go-live through its structured engagement process. The platform is easy to deploy and customize, gains feature parity with existing systems providers, and takes advantage of cloud flexibility to go beyond what exists in the marketplace without long, complex professional services engagements. Thrio is committed to innovation and creativity, and delivers greater customer ownership experience and price/performance value.

“The platform’s natively built AI and workflow capabilities make infusing AI and process automation across customers’ contact center environments fast and effective. The Thrio CCaaS platform and Thrio’s attentive customer success team enable companies of all sizes to modernize customer engagement,” explained Jamison. Thrio’s robust value proposition and commitment to innovation differentiate it in the industry. With its strong overall performance, Thrio earns Frost & Sullivan’s 2022 North American Enabling Technology Leadership Award in the contact center industry.

Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Thrio
For businesses who want to meet customers on their terms, the solution lives within Thrio. Our flexible, scalable AI-powered contact center platform paves the way for friction-free sales and service. Powerful automations make agents’ jobs easier and quicker, with more personalized service for every customer. Thrio helps enterprises stay at the heart of the right conversations and the right experiences, every time.
To learn more, please visit http://www.thrio.com.

Contact: Namir Yedid
Cell: (858) 775-3212
Email: namir.yedid@thrio.com




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