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Context is Everything: A Recent Customer Experience Failure
How can technology pass cause customer frustration and friction? We explore in this post.
Why Microservices Are A Game Changer
Microservices are the heart of delivering superior customer care. Want to know why? Read Thrio’s newest blog post.
Today’s Customer: Listen to Me or I Walk
What defines today’s customers? How can we best serve them? We look at these questions and more in this post.
Thrio’s Contact Center Offering Combines Intelligence with Security and Flexibility
Author: Lynne Fosse Publication: CEO CFO Magazine
Thrio Announces Secure Payment Agent Assist
Thrio, Inc., maker of award-winning cloud contact center software, announced today its Secure Payment Agent Assist™, a PCI-compliant credit card module. This native capability bolsters consumer confidence as agents do …
Thrio Announces HITRUST CSF® Certification
Thrio, Inc., maker of award-winning cloud contact center software, announced today its CCaaSS platform has earned Certified status for information security by HITRUST. HITRUST CSF Certified status demonstrates that Thrio’s …
There's a lot to learn about Thrio. We're a team of industry veterans, driven by strong values and a mission to transform the agent and customer experience.